Tango Status
All Systems Operational
RaaS API v2 - Production ? Operational
RaaS API v2 - Sandbox ? Operational
Tango Card website ? Operational
Help Centers ? Operational
Rewards Genius - Production ? Operational
Item ? Operational
Reward Link - Production ? Operational
Reward Link - Sandbox ? Operational
Landing Page Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
July 30 Security Hardening Maintenance Jul 30, 2024 22:00 - Jul 31, 2024 00:00 PDT
Notice of Scheduled Maintenance

Dear Partner,
Please take note of this scheduled maintenance that will impact availability of PROD Tango Systems.

WHEN
Scheduled: Tuesday, July 30, 2024 11PM - 1AM PDT
Backup: Tuesday, Aug 6, 2024 11PM - 1AM PDT


IMPACTED SYSTEMS
During the Maintenance Window, all Tango order management systems will be down. This includes API calls and Tango portal. Reward Link and Promo Link redemptions will also be unavailable to reward recipients.

As always, we recommend that API customers utilize an incremental retry mechanism for orders.

ADDITIONAL INFORMATION
Tango will be performing routine maintenance to our databases and systems. We will follow up with a reminder and additional details one week prior to the scheduled upgrade.



DOWNTIME BEHAVIOR
During the maintenance period you may experience the following system behaviors in PROD:
No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance

httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Tango Operations Team

Posted on Jul 02, 2024 - 11:32 PDT
RaaS v2 API
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www.tangocard.com
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Sandbox RaaS V2 API Uptime
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Rewards Genius
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Reward Link
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Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 19:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 PDT
Scheduled - Notice of Scheduled Maintenance in SANDBOX

Dear Partner,
Please take note of this scheduled maintenance that will impact availability of Tango Systems.

WHEN
Scheduled: Tuesday July 9, 2024 6PM - 8PM PDT
Backup: Tuesday July 16, 2024 6PM - 8PM PDT

IMPACTED SYSTEMS
During the upgrade, all Tango order management systems in SANDBOX will be unavailable. This includes API calls and Tango portal. Reward Link and Promo Link redemptions will also be unavailable in SANDBOX.

As always, we recommend that API customers utilize an incremental retry mechanism for orders and testing in SANDBOX.

DOWNTIME BEHAVIOR
During the maintenance period you may experience the following system behaviors in SANDBOX:

No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance

httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.


Best Regards,
The Tango Operations Team

Jul 2, 11:26 PDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - Recipients may have encountered errors when trying to access their gift card credentials.
Jul 3, 08:30 PDT
Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.