Tango Card Status
Item Outage - 7-Eleven Gift Certificate ₱1000
Identified - 7-Eleven Gift Certificate ₱1000 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U966260
Aug 11, 09:24 PDT
Item Outage - Razer Gold eGift Card $10.00
Identified - Razer Gold eGift Card $10.00 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U804708
Aug 10, 16:13 PDT
Inactive Item - Galeria Kaufhof Gift Card €5 & €10 - 8/7/2020
Identified - Our fulfillment partner notified us that Galeria Kaufhof is no longer issuing gift cards in the B2B market.

Our inventory for Galeria Kaufhof Gift Cards €5 and €10 has now run out, therefore both items have been set to inactive in our system.

The affected UTIDs are: U535814, U849681

Please make sure to remove these items from your catalog.
Aug 7, 15:31 PDT
Inactive Items - Lane Bryant E-Gift Card and Catherines eGift Card
Identified - Effective today, August 7th, Catherines and Lane Bryant will no longer be available through Tango Card.

Impacted UTID(s):
U112329 Lane Bryant E-Gift Card
U936992 Catherines eGift Card

Ascena Retail Group, the parent company for Catherines and Lane Bryant, filed for Chapter 11 bankruptcy protection on July 23rd (U.S. Bankruptcy Court, Eastern District of Virginia, Bankruptcy Petition #20-33113). At this time, they are still accepting previously issued gift cards.
Tango Card will continue to offer gift cards for numerous fashion retailers, including: Gap, EXPRESS, Macy's, Nordstroms, TJX Brands, Target, more. Please visit www.rewardsgenius.com/reward-catalog/ for our full catalog of available gift cards.
Aug 7, 09:51 PDT
Item Outage: Argos - 8/4/20
Identified - Argos Gift Cards are currently unavailable. We will post an update when this reward is once again available.

The affected UTIDs are:
U837857
U319670
U537455
U635691
U441584
U847943
U324815
Aug 4, 09:24 PDT
Inactive Item - Foot Locker - 6/12/20
Identified - Foot Locker is currently unavailable without an ETA on replenishment and has been set to inactive in our system.

The affected UTIDs are:
U396463
U376338
Jun 12, 12:28 PDT
Item Outage - Certificados de Regalo WOW Rewards
Identified - We have identified an issue with Certificados de Regalo WOW Rewards. We are working directly with our vendor for a resolution to this issue. This affects the following UTIDs and Items:

Mexico-Based UTIDs:
U730422 Certificados de Regalo Burger King $50
U774733 Certificados de Regalo Burger King $250
U662500 Certificados de Regalo Chili's $50
U882960 Certificados de Regalo Chili's $100
U883095 Certificados de Regalo Chili's $250
U277211 Certificados de Regalo Domino's Pizza $50
U418460 Certificados de Regalo Domino's Pizza $250
U467086 Certificados de Regalo El Porton $250
U011626 Certificados de Regalo Italianni's $50
U550792 Certificados de Regalo Italianni's $250
U716074 Certificados de Regalo P.F. Chang's $50
U362496 Certificados de Regalo P.F. Chang's $250
U672259 Certificados de Regalo The Cheesecake Factory $50
U757048 Certificados de Regalo The Cheesecake Factory $250
U791897 Certificados de Regalo Vips $50
U127452 Certificados de Regalo Vips $250
U237190 Certificados de Regalo WOW Rewards $50
U382111 Certificados de Regalo WOW Rewards $250

US-Based UTIDs:
U238494 Certificados de Regalo Burger King $100
U969562 Certificados de Regalo Burger King $250
U072517 Certificados de Regalo Chili's $50
U671607 Certificados de Regalo Chili's $100
U980895 Certificados de Regalo Chili's $250
U177275 Certificados de Regalo Chili's $500
U631596 Certificados de Regalo Domino's Pizza $50
U793275 Certificados de Regalo Domino's Pizza $100
U191630 Certificados de Regalo Domino's Pizza $250
U665159 Certificados de Regalo Domino's Pizza $500
U294183 Certificados de Regalo El Porton $50
U497153 Certificados de Regalo El Porton $100
U093956 Certificados de Regalo El Porton $500
U023943 Certificados de Regalo Italianni's $50
U419390 Certificados de Regalo Italianni's $100
U036503 Certificados de Regalo Italianni's $250
U061451 Certificados de Regalo Italianni's $500
U695253 Certificados de Regalo P.F. Chang's $100
U670678 Certificados de Regalo P.F. Chang's $250
U203950 Certificados de Regalo P.F. Chang's $500
U797590 Certificados de Regalo The Cheesecake Factory $50
U697641 Certificados de Regalo The Cheesecake Factory $100
U256305 Certificados de Regalo The Cheesecake Factory $250
U731009 Certificados de Regalo The Cheesecake Factory $500
U411210 Certificados de Regalo Vips $50
U243657 Certificados de Regalo Vips $100
U756949 Certificados de Regalo Vips $250
U089411 Certificados de Regalo Vips $500
U864640 Certificados de Regalo WOW Rewards $50
U781710 Certificados de Regalo WOW Rewards $100
U300731 Certificados de Regalo WOW Rewards $250
U541210 Certificados de Regalo WOW Rewards $500
Feb 28, 10:12 PST
RaaS API v2 - Production ? Operational
RaaS API v2 - Sandbox ? Operational
Tango Card website ? Operational
Rewards Genius - Production ? Operational
Item ? Operational
Reward Link - Production ? Operational
Reward Link - Sandbox ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
RaaS v2 API
Fetching
www.tangocard.com
Fetching
Integration RaaS V2 API Uptime
Fetching
TangoCard Activation Page
Fetching
Rewards Genius
Fetching
Reward Link
Fetching
Past Incidents
Aug 12, 2020
Item Outage - Zappos.com e-Gift Card $15.00
Resolved - This outage has been resolved.
Aug 12, 10:34 PDT
Identified - Zappos.com e-Gift Card $15.00 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U189550
Aug 11, 09:26 PDT
Aug 11, 2020

Unresolved incident: Item Outage - 7-Eleven Gift Certificate ₱1000.

Aug 10, 2020
Inactive Item - The Home Depot - 8/4/2020
Resolved - This incident has been resolved.
Aug 10, 11:47 PDT
Identified - The Home Depot eGift Card is temporarily unavailable and has been set to inactive in our system. Will provide updates as we get them.

The affected UTIDs are: U231646 and U008583
Aug 4, 08:49 PDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

Unresolved incidents: Inactive Item - Galeria Kaufhof Gift Card €5 & €10 - 8/7/2020, Inactive Items - Lane Bryant E-Gift Card and Catherines eGift Card.

Aug 6, 2020
Item Outage - Americanas.com Gift Card $R30 - 7/29/2020
Resolved - This outage has been resolved.
Aug 6, 16:37 PDT
Identified - Americanas.com Gift Card $R30 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U434962
Jul 29, 09:47 PDT
Item Outage - Zattini Virtual Gift Card R$30 - 7/29/2020
Resolved - This outage has been resolved.
Aug 6, 16:36 PDT
Identified - Zattini Virtual Gift Card R$30 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U287672
Jul 29, 15:51 PDT
Inactive Items - Multiple Brands/Currencies: BGN, CHF, CZK, EUR, HUF, PLN, RON, TRY
Resolved - This outage is resolved.
Aug 6, 16:23 PDT
Identified - We are investigating an issue with the delivery of rewards in multiple currencies. The affected brands are:

Allegro.pl, Altinyildiz Classic, ALZA.CZ, ALZA.SK, ANSWEAR, Boyner, Carrefour Turkey, CINEMA CITY Bulgaria, CINEMA CITY Poland, Citadium, CONRAD, CZC.cz, Decathlon Netherlands, Douglas Netherlands, Electroholic.gr, EMAG.BG, EMAG.HU, EMPIK.COM, EVENTIM.PL, Fashion Days, Flanco, Gamma, Hema, IKEA Turkey, IL PASSO, Intratuin, MALL.SK, Mimovrste, Nationale Bioscoopbon, Ozone.bg, Pasabahce, Therme, Ticketcorner.ch, Zalando Czech Republic



The affected UTIDs are:

U419571 U939379 U302634
U359987 U010141 U659149
U132692 U475986 U811108
U796440 U193177 U156230
U797708 U943562 U984666
U867576 U703943 U738928
U478654 U795284 U992840
U828058 U151216 U686905
U225107 U339844 U793281
U000408 U276518 U219247
U663234 U114785 U866485
U390354 U966687 U086343
U235709 U182486 U198270
U253423 U711763 U076343
U818257 U367350 U304944
U993087 U198865 U539959
U226995 U952106 U513391
U108128 U256350 U912971
U326377 U755649 U302650
U900183 U896651 U465708
Aug 5, 15:07 PDT
Aug 5, 2020
Item Outage - Zattini Virtual Gift Card R$100 - 7/30/2020
Resolved - This outage has been resolved.
Aug 5, 09:20 PDT
Identified - Zattini Virtual Gift Card R$100 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U101925
Jul 30, 13:18 PDT
Item Outage - Submarino.com Virtual Gift Card R$100 - 8/1/2020
Resolved - This outage has been resolved.
Aug 5, 09:20 PDT
Identified - Submarino.com Virtual Gift Card R$100 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U613310
Aug 1, 16:53 PDT
Aug 4, 2020
Elevated Errors - Walmart eGift Card - 8/4/2020
Resolved - This issue resolved around 6PM PDT and we have not seen elevated errors since that time.
Aug 4, 20:59 PDT
Investigating - We are currently seeing elevated errors for Walmart eGift Card orders. We are investigating the issue and will provide updates as learn more.

The affected UTID is: U640032
Aug 4, 17:05 PDT
Item Outage - Mondadori Store gift card €5 - 7/22/2020
Resolved - This incident has been resolved.
Aug 4, 16:41 PDT
Investigating - We are currently seeing an increase in errors for Mondadori Store gift card €5 orders.
We are investigating and will provide an update shortly.

The affected UTID is: U595459
Jul 22, 16:37 PDT
Item Outage - Esso Gift Card $50
Resolved - This outage is resolved.
Aug 4, 13:48 PDT
Identified - We are experiencing an outage on Esso Gift Card $50. More is on order and we expect to have it back in stock, soon.

The affected UTID is U360250.
Aug 4, 08:23 PDT
Aug 3, 2020
Item Outage - eBay Digital Gift - 7/30/2020
Resolved - This incident has been resolved.
Aug 3, 11:22 PDT
Identified - eBay Digital Gift is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U213481
Jul 30, 20:58 PDT
Aug 2, 2020
Visa & Mastercard prepaid card errors
Resolved - This incident has been resolved.
Aug 2, 13:05 PDT
Investigating - We are currently seeing an increase in errors for Visa and Mastercard prepaid card orders and are investigating...
Aug 2, 03:27 PDT
Aug 1, 2020
Jul 31, 2020
Item Outage - Netflix Brazil Virtual Gift Card R$70
Resolved - This outage has been resolved.
Jul 31, 16:13 PDT
Identified - Netflix Brazil Virtual Gift Card R$70 is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U615924
Jul 23, 09:26 PDT
Item Outage - Dinero Electrónico Coppel $100 & $200 - 7/29/2020
Resolved - This outage has been resolved.
Jul 31, 16:13 PDT
Identified - Dinero Electrónico Coppel $100 & $200 are currently unavailable. We will post an update when these rewards are once again available.

The affected UTIDs are: U565655, U910765
Jul 29, 09:22 PDT
Jul 30, 2020
Possible Home Depot Issue
Resolved - This incident has been resolved.
Jul 30, 19:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 18:53 PDT
Investigating - A handful of Home Depot cards went out without credentials. We have identified the issue and are working to remedy the problem for affected individuals.
Jul 30, 12:33 PDT
Inactive item - Karstadt Gift Card €5 - 6/23/2020
Resolved - This incident has been resolved.
Jul 30, 15:44 PDT
Identified - Our fulfillment partner notified us that Karstadt is no longer participating in the B2B market.

Our inventory for Karstadt Gift Card €5 has now run out, therefore the item has been set to inactive in our system.

The affected UTID is: U980414

Please make sure to remove this item from your catalog.
Jun 23, 09:52 PDT
Item Outage - Egyptian Rewards
Resolved - This outage is resolved.
Jul 30, 10:24 PDT
Identified - We are experiencing an outage on the following Egyptian rewards:

U500501 Metro eCard E£ 250
U166308 Metro eCard E£ 500
U010405 Oscar eCard E£ 100
U263872 Oscar eCard E£ 250
U480864 Oscar eCard E£ 500
U596451 Sharaf DG eCard E£ 100
U168152 Sharaf DG eCard E£ 250
U465380 Sharaf DG eCard E£ 500
U052326 Virgin Megastore eGift Card E£ 150
U446464 Virgin Megastore eGift Card E£ 50

We will provide an update when these become available, again.
Jul 28, 16:11 PDT
Jul 29, 2020
Inactive Item - Indigo (CAD)
Resolved - This incident has been resolved.
Jul 29, 14:30 PDT
Identified - Indigo (CAD) is currently unavailable and has been set to inactive in our system. We do not currently have an ETA on replenishment.
The affected UTID is:
U223313
Jul 7, 09:16 PDT
Item Outage - The Home Depot® eGift Cards
Resolved - This outage is resolved.
Jul 29, 12:57 PDT
Identified - The Home Depot® eGift Cards are currently unavailable. We will post an update when these rewards are once again available.

The affected UTIDS are:
U131864
U231646
U008583
Jul 24, 14:40 PDT
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