Completed -
The scheduled maintenance has been completed.
Jul 15, 03:53 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 PDT
Scheduled -
Notice of Scheduled Maintenance
Dear Partner,
Please take note of this scheduled maintenance that will impact availability of BHN’s Tango Systems.
WHEN
Scheduled: Mon July 14, 2025 11 PM PDT - Tues July 15, 3AM PDT
Backup: Mon July 21, 2025 11 PM PDT - Tues July 22, 3AM PDT
IMPACTED SYSTEMS
Tango will be performing a series of routine upgrades to our PROD databases.
During the upgrade, all Tango order management systems in PROD will be unavailable. This includes API calls and Tango portal. Reward Link and Promo Link redemptions will also be unavailable in PROD.
As always, we recommend that API customers utilize an incremental retry mechanism for orders.
DOWNTIME BEHAVIOR
During the maintenance period you may experience the following system behaviors in PROD:
No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance
httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards,
The Blackhawk Network and Tango Operations Team
Jun 5, 12:29 PDT