Tango Card Status
Item Outage: Amazon Pay Gift Card India ₹500 - 10/21/19
Identified - We are experiencing and outage on Amazon Pay Gift Card India ₹500. The affected UTID is UTID:U883093

More is on order, and we expect to have it back in stock soon.
Oct 21, 23:44 PDT
Item Outage: Texas Roadhouse eGift Card - 10/17/2019
Identified - Texas Roadhouse eGift Card is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U906484
Oct 17, 16:43 PDT
Item Outage: Frávega Gift Card - 10/17/2019
Identified - Frávega Gift Card is currently unavailable. We will post an update when this reward is once again available.

The affected UTID is: U255175
Oct 17, 12:28 PDT
Item Outage: Shoppers Stop E-Gift Voucher - 8/6/2019
Monitoring - The Shoppers Stop E-Gift Voucher, variable denomination (U648887) is no longer available through our supplier and has therefore been deactivated in our system.

However, the following fixed denominations for Shoppers Stop are now available for ordering:

Shoppers Stop E-Gift Voucher ₹250 (U519114)
Shoppers Stop E-Gift Voucher ₹500 (U749735)
Shoppers Stop E-Gift Voucher ₹1000 (U782710)
Shoppers Stop E-Gift Voucher ₹2000 (U449961)

Please reach out to your Customer Success Manager or AM@tangocard.com with any questions or concerns.
Oct 1, 14:55 PDT
Identified - Orders for Shoppers Stop E-Gift Vouchers are currently failing through our supplier. We will post an update when this reward is once again available.

The following UTID is affected: U648887
Aug 6, 08:25 PDT
Item Outage - Pazzion Gift Card S$10
Identified - We are experiencing and outage on Pazzion Gift Card S$10. The affected UTID is UTID:U480475

More is on order, and we expect to have it back in stock soon.
Sep 25, 08:56 PDT
Inactive Item - Sony PlayStation Plus Canada 3mo/12mo Membership - 9/23/2019
Update - We are continuing to work on a fix for this issue.
Sep 23, 17:11 PDT
Identified - Sony PlayStation Plus Canada 3 month and 12 month Memberships have been set to inactive and are no longer available for purchase until further notice.

We will post an update as soon as we have more information.
Sep 23, 17:03 PDT
RaaS API v2 - Production ? Operational
RaaS API v2 - Sandbox ? Operational
Tango Card website ? Operational
Rewards Genius - Production ? Operational
Item ? Partial Outage
Reward Link ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Oct 23, 23:00 - Oct 24, 01:00 PDT
Dear Partner,

On 10/23 all Tango Card services including (API calls, Rewards Genius access, and Reward Link and Promo Link redemptions) will be unavailable for 2 hours starting at 11PM PDT. We will be performing a series of upgrades to our database at this time. For API orders we recommend retrying all orders after the maintenance window which is expected to end at 1AM PDT.

Time Window
Start: 10/23/2019 11:00 PM PDT
End: 10/24/2019 1:00 AM PDT

Maintenance Description:
We will be updating our database to improve performance and functionality.

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- No access to Rewards Genius
- Cannot redeem Reward Links or Promo Links
- Degraded performance
- httpCode 5xx series errors

If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended.

We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Posted on Oct 23, 23:00 PDT
System Metrics Month Week Day
RaaS v2 API
Fetching
www.tangocard.com
Fetching
Integration RaaS V2 API Uptime
Fetching
TangoCard Activation Page
Fetching
Rewards Genius
Fetching
Reward Link
Fetching
Past Incidents
Oct 22, 2019
Sandbox Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 05:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 PDT
Scheduled - Dear Partner,

On 10/21 all SANDBOX Tango Card services including (API calls, Rewards Genius access, and Reward Link and Promo Link redemptions) will be unavailable for 2 hours starting at 9PM PDT. We will be performing a series of upgrades to our database at this time. For API orders we recommend retrying all orders after the maintenance window which is expected to end at 11PM PST.

Time Window
Start: 10/21/2019 9:00 PM PDT
End: 10/21/2019 11:00 PM PDT

Maintenance Description:
We will be updating our database to improve performance and functionality.

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- No access to Rewards Genius
- Cannot redeem Reward Links or Promo Links
- Degraded performance
- httpCode 5xx series errors

If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended.

We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Oct 18, 10:54 PDT
Oct 21, 2019
Item Outage: Grab Gift Card S$5 - 10/17/2019
Resolved - This outage has been resolved.
Oct 21, 14:10 PDT
Identified - Orders for Grab Gift Cards S$5 are currently failing though our supplier. We will post an update when this reward is once again available.

The affected UTID is U582168.
Oct 17, 11:01 PDT
Item Outage - Cabela's eGift Cards - 10/16/2019
Resolved - This incident has been resolved.
Oct 21, 13:36 PDT
Update - Orders for Cabela's eGift Cards $25 and $50 denominations are currently failing through our supplier. We will post an update when this reward is once again available.

The affected UTIDs are U614190 and U816221.
Oct 16, 17:02 PDT
Identified - Orders for Cabela's eGift Cards $25 are currently failing though our supplier. We will post an update when this reward is once again available.

The affected UTID is U614190.
Oct 16, 15:37 PDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Item Outage - CVS Pharmacy® Select Gift Card $25 - 10/17/19
Resolved - This outage has been resolved.
Oct 18, 11:59 PDT
Update - We are continuing to work on a fix for this issue.
Oct 17, 05:09 PDT
Identified - We are experiencing an outage on CVS Pharmacy® Select Gift Card $25. More is on order, and we expect to have this back in stock, soon.

The affected UTID is U242036.
Oct 17, 05:09 PDT
Item Outage: Zalora Gift Card S$25
Resolved - This outage has been resolved.
Oct 18, 09:23 PDT
Identified - Orders for Zalora Gift Card S$25 are failing with our supplier. We are working with our vendor to make this available again.

The affected UTID is U035753.
Oct 14, 10:02 PDT
Item Outage: Amazon Pay Gift Card India ₹1000 - 10/16/19
Resolved - This outage has been resolved.
Oct 18, 08:13 PDT
Update - We are continuing to work on a fix for this issue.
Oct 18, 08:13 PDT
Identified - We are experiencing and outage on Amazon Pay Gift Card India ₹1000. The affected UTID is UTID:U705529

More is on order, and we expect to have it back in stock soon.
Oct 16, 02:24 PDT
Oct 15, 2019
Item Outage - NFL® Shop Gift Card $50.00
Resolved - This outage has been resolved.
Oct 15, 11:12 PDT
Identified - We are experiencing and outage on NFL® Shop Gift Card $50.00. The affected UTID is UTID:U734409.

We have more of this item on order.
Sep 27, 09:12 PDT
Oct 14, 2019
Item Outage: Netshoes R$30 - 10/2/19
Resolved - This outage has ended.
Oct 14, 14:19 PDT
Identified - We are currently out of inventory for Netshoes R$30. We will post an update when this reward is once again available.

The affected UTID is U728768.
Oct 2, 07:23 PDT
Item Outage: iTunes Canada $10 - 10/2/19
Resolved - This outage has been resolved.
Oct 14, 11:48 PDT
Identified - We are currently out of inventory for iTunes Canada $10. We will post an update when this reward is once again available.

The affected UTID is U323615.
Oct 2, 08:52 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Item Outage - Lazada Gift Card S$75 - 10/4/2019
Resolved - This incident has been resolved.
Oct 9, 15:38 PDT
Investigating - Orders for Lazada Gift Cards S$75 are currently failing though our supplier. We will post an update when this reward is once again available.

The affected UTID is U926844.
Oct 4, 13:58 PDT
Oct 8, 2019
Item Outage - Macy's E-Gift Card $10.00
Resolved - This outage has ended.
Oct 8, 10:54 PDT
Identified - Identified
We are currently out of inventory for Macy's E-Gift Card $10.00. We will post an update when this reward is once again available.

The affected UTID is UTID:U814874.
Oct 7, 18:32 PDT
Item Outage: EMAG.RO $50.00 - 10/1/19
Resolved - This outage has been resolved.
Oct 8, 09:04 PDT
Identified - We are currently out of inventory for EMAG.RO $50.00. We will post an update when this reward is once again available.

The affected UTID is U734409.
Oct 1, 05:41 PDT
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