Tango Card Status
Monitoring - We are currently experiencing an outage of Redbox Card $10.00. More is on order, and we expect to have this back in stock, shortly.

The affected UTID is U593378.
Aug 22, 17:05 PDT
Identified - Orders for Shoppers Stop E-Gift Vouchers are currently failing through our supplier. We will post an update when this reward is once again available.

The following UTID is affected: U648887
Aug 6, 08:25 PDT
Identified - Charming Charlie eGift Cards have been set to inactive and are no longer available for purchase.
Jul 17, 13:52 PDT
RaaS API v2 - Production ? Operational
RaaS API v2 - Sandbox ? Operational
Tango Card website ? Operational
Rewards Genius - Production ? Operational
Item ? Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
RaaS v2 API
Fetching
www.tangocard.com
Fetching
Integration RaaS V2 API Uptime
Fetching
TangoCard Activation Page
Fetching
Past Incidents
Aug 23, 2019
Resolved - This incident has been resolved.
Aug 23, 08:16 PDT
Identified - Orders for Lazada Gift Card S$100 rewards are failing through our supplier. We will post an update when this reward is once again available.

The following UTID is affected: U917793
Aug 22, 16:33 PDT
Aug 22, 2019
Resolved - This outage is now resolved.
Aug 22, 12:52 PDT
Identified - Foot Locker $25 Email Gift Cards are currently out of stock through our supplier. We will post an update as soon as the item becomes available again.
Aug 21, 14:48 PDT
Resolved - This outage is now resolved.
Aug 22, 12:52 PDT
Identified - Foot Locker $50 eGift Cards are currently out of stock through our supplier. We will post an update as soon as the item becomes available again.
Aug 19, 12:40 PDT
Aug 21, 2019
Resolved - This incident is now resolved.
Aug 21, 09:25 PDT
Identified - Some orders for Google Play UK gift codes are currently failing through our supplier. We will post an update as soon as we learn more.
Aug 20, 15:17 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - This incident incident is now resolved. Google Play UK gift codes are once again available.
Aug 16, 09:18 PDT
Update - We are continuing to work on a fix for this issue.
Aug 15, 14:20 PDT
Identified - Google Play UK gift codes are temporarily unavailable through our supplier. We will post an update as soon as we learn more.
Aug 15, 14:06 PDT
Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 09:44 PDT
Identified - Orders for Argos eGift Cards are currently failing through our supplier. We will post an update when this reward is once again available.

The following UTIDs are affected:

U324815
U441584
U537455
U319670
U847943
U837857
U635691
U529156
U625363
Aug 13, 23:23 PDT
Completed - The scheduled maintenance has been completed.
Aug 15, 01:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 23:00 PDT
Scheduled - Dear Partner,

On 8/14 all Tango Card services including (API calls, Rewards Genius access, and Reward Link and Promo Link redemptions) will be unavailable for 3 hours starting at 11PM PST. We will be performing a series of upgrades to our database at this time. For API orders we recommend retrying all orders after the maintenance window which is expected to end at 2AM PST.

Time Window
Start: Weds 08/14/2019 11:00 PM PDT
End: Thurs 08/15/2019 2:00 AM PDT

Maintenance Description:
We will be updating our database to improve performance and functionality.

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- No access to Rewards Genius
- Cannot redeem Reward Links or Promo Links
- Degraded performance
- httpCode 5xx series errors

If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended.

We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Aug 1, 09:03 PDT
Aug 14, 2019
Resolved - This outage is resolved.
Aug 14, 16:39 PDT
Identified - We are experiencing an outage on Item Outage - Q8 eGift Card EUR 10 - UTID U482641. More is on order, and we expect to have this back in stock, soon.
Jul 10, 14:36 PDT
Resolved - This outage is resolved.
Aug 14, 16:39 PDT
Monitoring - We are experiencing an outage on Nike E-Gift France €25, UTID:U323931. More is on order, and we expect to have this in stock, soon.
Jul 31, 21:50 PDT
Resolved - This outage is resolved.
Aug 14, 16:39 PDT
Monitoring - We are experiencing an outage on Tarjeta de Regalo Digital Nike €25 - UTID:U096838. More is on order from our vendor.
Aug 7, 01:31 PDT
Aug 13, 2019
Resolved - This incident has been resolved.
Aug 13, 11:25 PDT
Identified - Orders for Grab Gift Card S$15 rewards are currently failing through our supplier. We will post an update when this reward is once again available.

The following UTID is affected: U352036
Aug 9, 08:39 PDT
Aug 12, 2019
Completed - The scheduled maintenance has been completed.
Aug 12, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:30 PDT
Scheduled - Dear Partner,

On 8/12 all Tango Card Sandbox services including (Sandbox API calls, Sandbox Rewards Genius access, and Sandbox Reward Link and Promo Link redemptions) will be unavailable for 1.5 hours starting at 5:30PM PST. We will be performing a series of upgrades to our database at this time. For Sandbox API orders we recommend retrying all orders after the maintenance window which is expected to end at 7PM PST.

THIS WILL ONLY AFFECT SANDBOX SERVICES.

Time Window
Start: Mon 08/12/2019 5:30 PM PDT
End: Mon 08/12/2019 7:00 PM PDT

Maintenance Description:
We will be updating our Sandbox databases to improve performance and functionality.

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- No access to Sandbox Rewards Genius
- Cannot redeem Sandbox Reward Links or Promo Links
- Degraded Sandbox performance
- httpCode 5xx series errors from the Sandbox API

If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended.

We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Sandbox Maintenance is complete and all services are functioning again

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Aug 9, 09:56 PDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.