Unable to view account transactions

Incident Report for Tango Card

Resolved

This incident has been resolved.

Posted Apr 26, 2024 - 17:53 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 26, 2024 - 15:01 PDT

Update

We are continuing to investigate this issue.

Posted Apr 26, 2024 - 14:21 PDT

Investigating

Our Tango Portal datasource is experiencing unexpected behavior regarding the ability to view account transactions.  We have investigated the problem and we are about to restore and sync data from the beginning of this week. This means that the transaction history for this week will temporarily be unavailable for 3 -4 hours.
We expect this issue to be resolved and fully synced within that timeframe, and updates will be posted to this status page.

Posted Apr 26, 2024 - 14:20 PDT

This incident affected: Rewards Genius - Production.