Identified - The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.
Mar 11, 2026 - 15:09 PDT
Investigating - Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
Mar 11, 2026 - 11:46 PDT
RaaS API v2 - Production
Partial Outage
90 days ago
99.13
% uptime
Today
RaaS API v2 - Sandbox
Operational
90 days ago
100.0
% uptime
Today
Tango Portal
Partial Outage
90 days ago
98.78
% uptime
Today
Reward Link - Production
Partial Outage
Reward Link - Sandbox
Operational
Tango Card Website
Operational
90 days ago
100.0
% uptime
Today
Help Centers
Operational
Rewards Genius - Production
Degraded Performance
Item
Operational
Landing Page
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.