Tango Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
RaaS API v2 - Production ? Operational
RaaS API v2 - Sandbox ? Operational
Tango Card website ? Operational
Help Centers ? Operational
Rewards Genius - Production ? Operational
Item ? Operational
Reward Link - Production ? Operational
Reward Link - Sandbox ? Operational
Landing Page Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
RaaS v2 API
Fetching
www.tangocard.com
Fetching
Sandbox RaaS V2 API Uptime
Fetching
Rewards Genius
Fetching
Reward Link
Fetching
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Tango portal login is failing for all users who attempt to access portal
Resolved - Auth0 has resolved the issue. Logging into Tango portal is now operational again.
Mar 25, 13:14 PDT
Investigating - Users are unable to log into Tango portal due to an authentication system failure.
Mar 25, 11:32 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Disruptions on BHN AWS EKS Clusters impacted Multiple BHN Platforms
Resolved - This incident has been resolved.
Mar 18, 07:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 10:29 PDT
Identified - Order performance appears to be stabilizing. If you encountered a failure in the last 48 hours recommendation is to retry the order at this point.
Mar 17, 10:28 PDT
Investigating - We are seeing orders failing due to a supplier issue. We are actively investigating this.
Mar 17, 09:31 PDT
Mar 17, 2025
Disruptions on BHN AWS EKS Clusters impacted Multiple BHN Platforms
Resolved - Resolution: BHN has successfully resolved the issue. Our team collaborated closely with AWS to address the impact caused by AWS EKS Clusters. We are pleased to confirm that the system has fully recovered as of 12:00 PM PT. We will now initiate the Root Cause Analysis (RCA) process to prevent future occurrences.

This issue impacted Tango Platforms where Tango Orders were failing (Tango Portal and Tango API). This is resolved now.
Mar 17, 09:07 PDT
Investigating - Business Impact: BHN was experiencing EKS issues in the AWS service that impacted the following systems:
1. Japan Region:
• Lawson -> LoadIt flow (Google)
o Pre-Authorizations (1032)
o Shipments (182)
o PSLOADIT (571)
o GMGTOP (242)

2. US Region:
• Giftcards.com - D2C
• Tango - B2B
• Rakuten - Affiliate orders
Mar 17, 09:07 PDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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