Customers experiencing Supplier Issues

Incident Report for Tango Card

Identified

The issue is partially resolved. Customers should now be able to order and send rewards successfully.
Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.

Posted Mar 11, 2026 - 15:09 PDT

Investigating

Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards.  Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

Posted Mar 11, 2026 - 11:46 PDT

This incident affects: RaaS API v2 - Production, Tango Portal, Reward Link - Production, Tango Card Website, and Rewards Genius - Production.