Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 13, 2024 - 23:00 PST
Update
Dear Partner,
Please take note of this scheduled maintenance that will impact availability of Tango Systems.
WHEN Scheduled: Feb 13, 2024 11PM - 3AM PST Backup: Feb 21, 2024 11PM - 3AM PST
IMPACTED SYSTEMS
Tango will be performing a series of routine upgrades to our PROD databases.
During the upgrade, all Tango order management systems in PROD will be unavailable. This includes API calls and Rewards Genius. Reward Link and Promo Link redemptions will also be unavailable in PROD.
As always, we recommend that API customers utilize an incremental retry mechanism for orders.
DOWNTIME BEHAVIOR During the maintenance period you may experience the following system behaviors in PROD:
No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance
httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards The Tango Operations Team
Posted Feb 09, 2024 - 07:37 PST
Update
Dear Partner,
Please take note of this scheduled maintenance that will impact availability of Tango Systems.
WHEN Scheduled: Feb 13, 2024 11PM - 3AM PST Backup: Feb 21, 2024 11PM - 3AM PST
IMPACTED SYSTEMS Tango will be performing a series of routine upgrades to our PROD databases.
During the upgrade, all Tango order management systems in PROD will be unavailable. This includes API calls and Rewards Genius. Reward Link and Promo Link redemptions will also be unavailable in PROD.
As always, we recommend that API customers utilize an incremental retry mechanism for orders.
DOWNTIME BEHAVIOR During the maintenance period you may experience the following system behaviors in PROD:
No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance
httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards,
The Tango Operations Team
Posted Feb 09, 2024 - 07:34 PST
Scheduled
Notice of Scheduled Maintenance
Dear Partner,
Please take note of this scheduled maintenance that will impact availability of Tango Systems.
WHEN Scheduled: Feb 13, 2024 11PM - 3AM PST Backup: Feb 21, 2024 11PM - 3AM PST
IMPACTED SYSTEMS Tango will be performing a series of routine upgrades to our PROD databases.
During the upgrade, all Tango order management systems in PROD will be unavailable. This includes API calls and Rewards Genius. Reward Link and Promo Link redemptions will also be unavailable in PROD.
As always, we recommend that API customers utilize an incremental retry mechanism for orders.
DOWNTIME BEHAVIOR During the maintenance period you may experience the following system behaviors in PROD:
*No access to the Tango portal (formerly Rewards Genius) *Cannot redeem Reward Links or Promo Links *Redemption flows will not be accessible during this scheduled outage. *Degraded performance *httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards, The Tango Operations Team
Posted Jan 12, 2024 - 16:22 PST
This scheduled maintenance affected: RaaS API v2 - Production, Tango Card website, Rewards Genius - Production, and Reward Link - Production.