Elevated error rate in Reward Link's User Interface

Incident Report for Tango Card

Resolved

The issue has now been resolved.

Posted Jun 04, 2021 - 09:05 PDT

Monitoring

Error rates have dropped off, and we are monitoring to ensure that this issue was resolved.

Posted Jun 04, 2021 - 07:40 PDT

Investigating

We are currently investigating an elevated error rate in our Reward Link user interface. This means that while an error message may display for some redemption attempts, the gift card redemption is succeeding, and recipients will receive their gift card as normal. We will update once the source of the error is identified.

Posted Jun 04, 2021 - 07:33 PDT

This incident affected: Reward Link - Production.