Please take note of this scheduled maintenance that will impact availability of Tango Systems.
WHEN Scheduled: Wednesday Feb 7, 2024 11PM - 3AM PST Backup: Thursday Feb 8, 2024 11PM - 3AM PST
IMPACTED SYSTEMS During the upgrade, all Tango order management systems in SANDBOX will be unavailable. This includes API calls and Rewards Genius. Reward Link and Promo Link redemptions will also be unavailable in SANDBOX.
As always, we recommend that API customers utilize an incremental retry mechanism for orders and testing in SANDBOX.
DOWNTIME BEHAVIOR
During the maintenance period you may experience the following system behaviors in SANDBOX:
No access to the Tango portal (formerly Rewards Genius)
Cannot redeem Reward Links or Promo Links
Redemption flows will not be accessible during this scheduled outage.
Degraded performance
httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards,
The Tango Operations Team
Posted Feb 02, 2024 - 08:17 PST
This scheduled maintenance affected: RaaS API v2 - Sandbox and Reward Link - Sandbox.