Please take note of this scheduled maintenance that will impact availability of PROD Tango Systems.
WHEN Scheduled: Wednesday, May 15, 2024 11PM - 3AM PST Backup: Wednesday, May 22, 2024 11PM - 3AM PST
IMPACTED SYSTEMS During the Maintenance Window, all Tango order management systems will be down. This includes API calls and Tango portal. Reward Link and Promo Link redemptions will also be unavailable to reward recipients.
As always, we recommend that API customers utilize an incremental retry mechanism for orders.
ADDITIONAL INFORMATION Tango will be performing routine maintenance to our databases and systems. We will follow up with a reminder and additional details one week prior to the scheduled upgrade.
DOWNTIME BEHAVIOR During the maintenance period you may experience the following system behaviors in PROD: No access to the Tango portal (formerly Rewards Genius) Cannot redeem Reward Links or Promo Links Redemption flows will not be accessible during this scheduled outage. Degraded performance
httpCode 5xx series errors - If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended. We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.
Best Regards, The Tango Operations Team
Posted Apr 04, 2024 - 08:17 PDT
This scheduled maintenance affects: RaaS API v2 - Production, Tango Card website, Rewards Genius - Production, Item, Reward Link - Production, and Landing Page.