Notice of Scheduled Maintenance & Downtime: August 14th
Scheduled Maintenance Report for Tango Card
The scheduled maintenance has been completed.
Posted Aug 15, 2019 - 01:27 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2019 - 23:00 PDT
Dear Partner,

On 8/14 all Tango Card services including (API calls, Rewards Genius access, and Reward Link and Promo Link redemptions) will be unavailable for 3 hours starting at 11PM PST. We will be performing a series of upgrades to our database at this time. For API orders we recommend retrying all orders after the maintenance window which is expected to end at 2AM PST.

Time Window
Start: Weds 08/14/2019 11:00 PM PDT
End: Thurs 08/15/2019 2:00 AM PDT

Maintenance Description:
We will be updating our database to improve performance and functionality.

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- No access to Rewards Genius
- Cannot redeem Reward Links or Promo Links
- Degraded performance
- httpCode 5xx series errors

If you receive this error message during the Time Window, please be sure that your system retries the order after the maintenance window has ended.

We will send additional reminders prior to the scheduled maintenance window and again once the maintenance is complete. This Status Page will also be updated when the Maintenance is complete and all services are functioning again

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Posted Aug 01, 2019 - 09:03 PDT
This scheduled maintenance affected: RaaS API v2 - Production, Rewards Genius - Production, and Item.