RaaS currently down in Production

Incident Report for Tango Card

Resolved

This incident has been resolved.

Posted Feb 23, 2023 - 10:37 PST

Monitoring

From 7:51am PT to 8:38am PT, RaaS experienced a period of high latency, resulting in high timeout rates, although a low error rate of 2.6%. Even if your request timed out, the order may have succeeded asynchronously. Please retry with the idempotent external reference id, which will ensure you receive the order already completed rather than placing a new order

Posted Feb 23, 2023 - 09:13 PST

Investigating

We are currently investigating this issue.

Posted Feb 23, 2023 - 08:37 PST

This incident affected: RaaS API v2 - Production.