Notice of Maintenance
Incident Report for Tango Card
This incident has been resolved.
Posted Dec 14, 2021 - 22:48 PST
We are continuing to investigate this issue.
Posted Dec 14, 2021 - 21:56 PST
Dear Partner,

Tango Card will be performing maintenance on our order search functionality in response to a recently released AWS urgent hotfix. This may intermittently impact order history searches in Rewards Genius and RaaS.

Time Window
Start: Tuesday 12/14/2021 5:00 PM PDT
End: Wednesday 12/15/2021 12:00 AM PDT

Maintenance Description:
We will be applying an urgent patch released by AWS

Downtime Behavior:
During the maintenance period you may experience the following system behaviors:
- Order history searches returning no data

If you experience this error during the Time Window, please try again after the maintenance window has ended.

If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team.

Best Regards,
The Account Team @ Tango Card
Posted Dec 14, 2021 - 16:29 PST
This incident affected: RaaS API v2 - Production, RaaS API v2 - Sandbox, and Rewards Genius - Production.