Degraded Performance in Reward Link Physical Checkout

Incident Report for Tango Card

Resolved

The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally.
We will continue to monitor the experience to ensure ongoing stability.

Posted May 12, 2026 - 21:23 PDT

Investigating

We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

Posted May 12, 2026 - 20:10 PDT

This incident affected: Reward Link - Production.